We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.
LUXURY HOTEL IT SERVICES
As a Lightspeed partner, we offer the full luxury hospitality technology stack, all the way through from capturing bookings direct though SEO to checking in guests via Lightspeed Anywhere Hotel PMS, through to providing an excellent service with Lightspeed POS running on Apple hardware. We help kitchens benefit from KDU’s which enable seamless communication between table service and the pass, with table management options and restaurant booking systems. We also provide Lightspeed mobile delivery apps, in fact whatever the requirement we’ve got you covered. Our digital services for hospitality also include Cisco Meraki WiFi6 networks to keep ambience enhancing music streaming whilst guests connect to Netflix® to catch the latest show. We’ve also developed our own TV streaming service to enhance the guest experience whilst minimising costs to your business.
Our luxury hotel hospitality technology services begin with a comprehensive IT strategy that captures your current state, then articulates the desired state for your business IT performance which underpins a bespoke Service Delivery Plan designed to achieve your desired business outcomes. We call this framework Digital IQ® and it’s the foundation for the idea that technology shouldn’t just be used to keep the lights on, or that it’s not enough to just get through a service without anything going wrong. We must continue to help, support, and empower guests well after they first begin looking to make a reservation. That’s how your business grows – by deploying business technology to focus marketing, sales, and service on delivering exceptional guest experiences.
Luxury hotel IT services should connect your businesses marketing activities with driving up occupancy rates, increasing RevPAR, reducing OTA fees and commissions whilst encouraging direct bookings. We offer a mix of IT Strategy, IT Support, IT Consulting, Service Delivery Management, Cyber Security and even a convenient starter package to quickly improve your hotel’s IT operational maturity. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to benchmark your current IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that creates exceptional guest experiences and drives increased occupancy and higher ADR. And what’s the outcome? A hotel full of delighted guests that become promoters for your business.
READY TO DISCOVER YOUR DIGITAL IQ®?
WHAT IS DIGITAL IQ®?
Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.
IT OPERATIONAL MATURITY
DIGITAL IQ® FRAMEWORK
The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.
We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.