We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.

OUR CONTACTS


118 Pall Mall
London, SW1Y 5EA.

(+44) 020 3880 1858


CYBER SECURITY FOR HOSPITALITY

Cyber Security for Hospitality helps save your business. It saves time, money, reputation – it’s the difference between good reviews and bad reviews that attract new customers and keeps the lights turned on. We’ve created a hospitality focussed package that gives you peace of mind, from helping you through a PCI compliance audit to ensuring that shrinkage isn’t a significant factor for your business. Powered by the Microsoft Cloud, our cyber security for hospitality service protects each workstation and system within your business. Including POS systems, Wi-Fi networks, PMS systems, CCTV and keeps protecting customers and guests through monitoring and reporting around the clock, 24/7/365. When combined with our Oracle, Apple and Cisco service desks we’ve got you covered.

 

Our AI powered systems monitor for regular patterns of behaviour and highlight exceptions to the norm, such as logins from far off places that coincide with credit card payment in divergent locations. We begin with a comprehensive IT strategy that has Cyber Security for Hospitality as its very core. Building a strength in depth, layered security policy we assume that compromise is likely and then work to minimise data leakage. From Role Based Access Control for each employee, whether on a POS or working in the back office processing guest payments, we provide an audit trail and procedures to ensure all cash floats are correctly accounted for with secure cash drawers and technology to reduce shrinkage across your premises. Our intelligent Wi-Fi networks contain Bluetooth beacons that not only capture valuable guest data for marketing purposes, but track employee and guest movements to help provide an exceptional guest experience. Guests unattended at the front desk whilst service staff gather in another area? No problem, our automatic alerts will inform staff their presence is required elsewhere.

 

Our Cyber Security for Hospitality will help transform your business technology from a liability into a strategic asset with a secure platform from which to operate your business. Our Service Delivery Management for hospitality helps align your businesses people, processes and technology through a comprehensive Service Delivery Plan and builds upon our IT strategy, IT support, Service Delivery Management, and Cyber Security services to provide your business with technology that just works. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to set the benchmark for your current IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that unlocks innovation and creates digital growth.

  • IT STRATEGY

    We’ve developed the Digital IQ® framework to build your Service Delivery Plan.

  • IT SUPPORT

    We provide a mix of reactive, proactive and consulting IT services.

  • IT CONSULTING

    IT consulting helps businesses adopt technology solutions within an IT strategy.

  • SERVICE DELIVERY MANAGEMENT

    Align your technology platform with your business processes and people.

  • CYBER SECURITY

    We build a strength in depth security policy powered by the Microsoft Cloud.

  • STARTER PACKAGE

    A complete starter package, including all of the key services and engagements.

READY TO DISCOVER YOUR DIGITAL IQ®?
BOOK A FREE CONSULTATION

WHAT IS DIGITAL IQ®?

Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.

CURRENT STATE

MEASURE

Working across the PLAN, DELIVER, OPERATE and MANAGE phases to identify your current state

DESIRED STATE

ACHIEVE

Applied learning from the Digital IQ® survey through consulting services and workshops

Red Carpet

We begin with a comprehensive red carpet onboarding process

Network Discovery

Followed by a comprehensive Digital IQ® network discovery audit

Current State

We conduct a series of surveys across your business functions

Benchmark Score

We then compile those answers and assign a score out of one hundred

Service Delivery Plan

We create a comprehensive SDP to achieve your desired business outcomes

Desired State

The goal of IT strategy is to realise your desired business outcomes
IT OPERATIONAL MATURITY

DIGITAL IQ® FRAMEWORK

BASIC

Non-existent or unforced, manual and localised IT processes. Overall health of IT is unknown.

STANDARDISED

Processes are centralised and are enforced. More insight in health and costs of IT infrastructures.

RATIONALISED

IT processes are consistent. Organisation is focused on IT services. Business is clearly represented by IT staff.

DYNAMIC

IT is strategic partner of Business. Business is involved in the IT processes. IT is a strategic asset.

OUR APPROACH

The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.

OUR GUARANTEE

We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.

OUR STRENGTHS
IT Strategy
100
IT Support
95
Cyber Security
100
IT Consulting
95
BOOK A FREE CONSULTATION

    What's your Digital IQ®?

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