We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.
IT CONSULTING FOR HOSPITALITY
We deliver our IT consulting for hospitality through a comprehensive Service Catalogue, offering tailored workshops and engagements to help your hospitality business improve IT operational maturity. With a Service Delivery Plan, we benchmark IT performance and identify the current state of your business IT function, then offer a series of workshops and engagements to stabilise your technology platform. Once a stable technology platform is in place, we schedule a series of engagements to ensure your team has the skills and support they need to bring their best performance and provide an exceptional guest experience. For example, we may discover that PDQ machines keep disconnecting from the network or crashing during service which impacts the guest experience.
Our IT Consulting for Hospitality solution would be to deliver a ‘PDQ Improvement Point’ engagement which ensures the wireless networks were correctly separated with DHCP scopes to accommodate guests’ mobile telephones with PDQ’s and POS systems on separate virtual networks (called VLAN’s). We’d then monitor the traffic on those networks around the clock ensuring a rock-solid connection for all devices whilst seeking to upgrade the PDQ’s to triband devices with Bluetooth, mobile and Wi-Fi connectivity. This ensures there are no connection dead spots and that should system failure occur, connectivity remains stable. Finally, we’d audit your payment service provider and offer alternatives to reduce commissions and ensure a more profitable business operation. So, rather than just fix the symptom, we’d address the cause and improve IT operational maturity.
Our IT consulting for hospitality helps align your businesses people, processes and technology through a comprehensive Service Delivery Plan and builds upon our IT strategy, IT support, Service Delivery Management, and Cyber Security services to provide your business with technology that just works. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to benchmark your current IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that unlocks innovation and creates digital growth for your hospitality business.
READY TO DISCOVER YOUR DIGITAL IQ®?
WHAT IS DIGITAL IQ®?
Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.
IT OPERATIONAL MATURITY
DIGITAL IQ® FRAMEWORK
The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.
We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.