We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.

OUR CONTACTS


118 Pall Mall
London, SW1Y 5EA.

(+44) 020 3880 1858


SERVICE DELIVERY MANAGEMENT FOR HOSPITALITY

Service Delivery Management for Hospitality is the practice of measuring and improving IT operational maturity within our unique Digital IQ® framework. Our IT strategy creates a comprehensive Service Delivery Plan for your business, and we begin by benchmarking the current state of your businesses IT performance with our Digital IQ® survey, before assigning a score to each business function such as the accounting team, operations, front of house and back of house service teams. An overall score out of one hundred is the benchmark for your business from which we need to measure and improve each quarter during an Executive Quarterly Review. The Service Delivery Plan captures your organisations goals, values and drivers with which to align all IT support efforts.

 

By begin by moving your business from reactive IT support to proactive IT support, then deliver our IT consulting for hospitality through a comprehensive Service Catalogue, offering tailored workshops and engagements to help your hospitality business improve IT operational maturity. Our Service Delivery Management for Hospitality aligns and focusses people, processes, and technology to deliver an exceptional guest experience and operate a profitable business. Measuring service delivery each month against an agreed budget and timescale, we ensure that all of our efforts have impact and help your hospitality business run more smoothly, unlocking innovation and creating digital growth through engagements such as our ‘Commissions Reduction Workshop’ which identifies areas for technology to significantly reduce costs paid to third parties such as OTA’s and Payment Service Providers.

 

Our Service Delivery Management for hospitality helps align your businesses people, processes and technology through a comprehensive Service Delivery Plan and builds upon our IT strategy, IT support, Service Delivery Management, and Cyber Security services to provide your business with technology that just works. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to benchmark your current IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that unlocks innovation and creates digital growth for your hospitality business.

  • IT STRATEGY

    We’ve developed the Digital IQ® framework to build your Service Delivery Plan.

  • IT SUPPORT

    We provide a mix of reactive, proactive and consulting IT services.

  • IT CONSULTING

    IT consulting helps businesses adopt technology solutions within an IT strategy.

  • SERVICE DELIVERY MANAGEMENT

    Align your technology platform with your business processes and people.

  • CYBER SECURITY

    We build a strength in depth security policy powered by the Microsoft Cloud.

  • STARTER PACKAGE

    A complete starter package, including all of the key services and engagements.

READY TO DISCOVER YOUR DIGITAL IQ®?
BOOK A FREE CONSULTATION

WHAT IS DIGITAL IQ®?

Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.

CURRENT STATE

MEASURE

Working across the PLAN, DELIVER, OPERATE and MANAGE phases to identify your current state

DESIRED STATE

ACHIEVE

Applied learning from the Digital IQ® survey through consulting services and workshops

Red Carpet

We begin with a comprehensive red carpet onboarding process

Network Discovery

Followed by a comprehensive Digital IQ® network discovery audit

Current State

We conduct a series of surveys across your business functions

Benchmark Score

We then compile those answers and assign a score out of one hundred

Service Delivery Plan

We create a comprehensive SDP to achieve your desired business outcomes

Desired State

The goal of IT strategy is to realise your desired business outcomes
IT OPERATIONAL MATURITY

DIGITAL IQ® FRAMEWORK

BASIC

Non-existent or unforced, manual and localised IT processes. Overall health of IT is unknown.

STANDARDISED

Processes are centralised and are enforced. More insight in health and costs of IT infrastructures.

RATIONALISED

IT processes are consistent. Organisation is focused on IT services. Business is clearly represented by IT staff.

DYNAMIC

IT is strategic partner of Business. Business is involved in the IT processes. IT is a strategic asset.

OUR APPROACH

The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.

OUR GUARANTEE

We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.

OUR STRENGTHS
IT Strategy
100
IT Support
95
Cyber Security
100
IT Consulting
95
BOOK A FREE CONSULTATION

    What's your Digital IQ®?

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