We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.

OUR CONTACTS


118 Pall Mall
London, SW1Y 5EA.

(+44) 020 3880 1858


STARTER PACKAGE FOR HOSPITALITY

 

A starter package for hospitality can make or break your business. When starting or growing your hospitality business, IT support is probably the last thing on your mind. Finding customers, paying bills, keeping all the plates spinning probably dominates every waking hour. At some point, your business will rely upon technology. Whether it’s accepting card payments, a new website, a laptop to run your business from or a fully-fledged PMS for your new hotel, it may be tempting to spend as little as possible. However, this misconception is probably the biggest contributing factor to a hospitality businesses success or failure. Data is the new oil and if you don’t know who your customers and guests are, where they’re coming from and where they’re going next then you’ll probably find out the hard way that spending without a strategy gets very expensive, very quickly.

 

And that’s exactly why we created a starter package for hospitality businesses that begins by working out your desired business outcomes, goals, and values, then creates a technology roadmap to help realise your desired business outcomes. Most new restaurants will focus on crockery, table plans, the menu, the ambience – in fact a whole list of things before addressing business technology. In our experience, your business plan and your sales and marketing plan should be underpinned by a comprehensive technology plan to help measure and improve business operational performance. By attracting the right kind and volume of customers directly to your business using the Oracle OTA function (and reducing OTA fees per booking), then providing an exceptional guest experience with Oracle Simphony before capturing customer feedback directly through a HubSpot CRM system and finally managing inventory through Simphony that connects to your accounting package, a starter package for hospitality will help transform your business technology from a liability into a strategic asset.

 

Our starter package for hospitality gets your business off to a fast start, with a solid platform from which to launch your business. Our Service Delivery Management for hospitality helps align your businesses people, processes and technology through a comprehensive Service Delivery Plan and builds upon our IT strategy, IT support, Service Delivery Management, and Cyber Security services to provide your business with technology that just works. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to set the benchmark for your proposed IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that unlocks innovation and creates digital growth. And what’s the outcome? A profitable hospitality business that creates exceptional guest experiences.

  • IT STRATEGY

    We’ve developed the Digital IQ® framework to build your Service Delivery Plan.

  • IT SUPPORT

    We provide a mix of reactive, proactive and consulting IT services.

  • IT CONSULTING

    IT consulting helps businesses adopt technology solutions within an IT strategy.

  • SERVICE DELIVERY MANAGEMENT

    Align your technology platform with your business processes and people.

  • CYBER SECURITY

    We build a strength in depth security policy powered by the Microsoft Cloud.

  • STARTER PACKAGE

    A complete starter package, including all of the key services and engagements.

READY TO DISCOVER YOUR DIGITAL IQ®?
BOOK A FREE CONSULTATION

WHAT IS DIGITAL IQ®?

Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.

CURRENT STATE

MEASURE

Working across the PLAN, DELIVER, OPERATE and MANAGE phases to identify your current state

DESIRED STATE

ACHIEVE

Applied learning from the Digital IQ® survey through consulting services and workshops

Red Carpet

We begin with a comprehensive red carpet onboarding process

Network Discovery

Followed by a comprehensive Digital IQ® network discovery audit

Current State

We conduct a series of surveys across your business functions

Benchmark Score

We then compile those answers and assign a score out of one hundred

Service Delivery Plan

We create a comprehensive SDP to achieve your desired business outcomes

Desired State

The goal of IT strategy is to realise your desired business outcomes
IT OPERATIONAL MATURITY

DIGITAL IQ® FRAMEWORK

BASIC

Non-existent or unforced, manual and localised IT processes. Overall health of IT is unknown.

STANDARDISED

Processes are centralised and are enforced. More insight in health and costs of IT infrastructures.

RATIONALISED

IT processes are consistent. Organisation is focused on IT services. Business is clearly represented by IT staff.

DYNAMIC

IT is strategic partner of Business. Business is involved in the IT processes. IT is a strategic asset.

OUR APPROACH

The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.

OUR GUARANTEE

We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.

OUR STRENGTHS
IT Strategy
100
IT Support
95
Cyber Security
100
IT Consulting
95
BOOK A FREE CONSULTATION

    What's your Digital IQ®?

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