We provide luxury hotels with technology that transforms a properties technology from a liability, or a cost centre, into a strategic asset that creates exceptional guest experiences.
STARTER PACKAGE FOR HOSPITALITY
A starter package for hospitality can make or break your business. When starting or growing your hospitality business, IT support is probably the last thing on your mind. Finding customers, paying bills, keeping all the plates spinning probably dominates every waking hour. At some point, your business will rely upon technology. Whether it’s accepting card payments, a new website, a laptop to run your business from or a fully-fledged PMS for your new hotel, it may be tempting to spend as little as possible. However, this misconception is probably the biggest contributing factor to a hospitality businesses success or failure. Data is the new oil and if you don’t know who your customers and guests are, where they’re coming from and where they’re going next then you’ll probably find out the hard way that spending without a strategy gets very expensive, very quickly.
And that’s exactly why we created a starter package for hospitality businesses that begins by working out your desired business outcomes, goals, and values, then creates a technology roadmap to help realise your desired business outcomes. Most new restaurants will focus on crockery, table plans, the menu, the ambience – in fact a whole list of things before addressing business technology. In our experience, your business plan and your sales and marketing plan should be underpinned by a comprehensive technology plan to help measure and improve business operational performance. By attracting the right kind and volume of customers directly to your business using the Oracle OTA function (and reducing OTA fees per booking), then providing an exceptional guest experience with Oracle Simphony before capturing customer feedback directly through a HubSpot CRM system and finally managing inventory through Simphony that connects to your accounting package, a starter package for hospitality will help transform your business technology from a liability into a strategic asset.
Our starter package for hospitality gets your business off to a fast start, with a solid platform from which to launch your business. Our Service Delivery Management for hospitality helps align your businesses people, processes and technology through a comprehensive Service Delivery Plan and builds upon our IT strategy, IT support, Service Delivery Management, and Cyber Security services to provide your business with technology that just works. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to set the benchmark for your proposed IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that unlocks innovation and creates digital growth. And what’s the outcome? A profitable hospitality business that creates exceptional guest experiences.
READY TO DISCOVER YOUR DIGITAL IQ®?
WHAT IS DIGITAL IQ®?
Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.
IT OPERATIONAL MATURITY
DIGITAL IQ® FRAMEWORK
The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.
We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.